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Showing posts from July, 2008

The Date

Here is beautiful story that touched my heart, trust you will enjoy reading it and then practice it too... After 21 years of marriage, my wife wanted me to take another woman out to dinner and a movie. She said I love you but I know this other woman loves you and would love to spend some time with you. The other woman that my wife wanted me to visit was my Mother, who has been a widow for 19 years, but the demands of my work and my three children had made it possible to visit her only occasionally. That night I called to invite her to go out for dinner and a movie. 'What's wrong, are you well,' she asked? My mother is the type of woman who suspects that a late night call or a surprise invitation is a sign of bad news. 'I thought that it would be pleasant to be with you,' I responded. 'Just the two of us.' She thought about it for a moment, and then said, ‘I would like that very much.' That Friday after work, as I drove over to ...

Ducks Quack, Eagles Soar

No one can make you serve customers well. That's because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to abright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car toopen the back passenger door for Harvey. He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.' Taken aback, Harvey read the card. It said: Wally's Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment. This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean! As he slid behind the wh...